Return Policy

Return basics

• All sales are final.
• Returns are for store credit only.
• Store credit applies only to parts returned in acceptable, unaltered, and uninstalled condition.
• All store credits expire one year from the original order date.
• Returns will be accepted up to 30 days after the order date and are subject to a 20% restocking charge.

Return authorization & packaging

• Returned parts must be packaged with the same care as when originally shipped.
• A return authorization number and the customer’s name must be clearly printed on the outside of the box for the package to be accepted.
• Once issued, a return authorization is valid for 30 days. If the return is not received within that period, contact Rebuilt Remastered for a new valid authorization.
• Include a copy of the original invoice and a note explaining the reason for the return.

Diagnosis, ordering & inspection

Responsibility for correctly diagnosing the vehicle, ordering the correct part, and successfully installing the part remains with the customer or the customer’s technician.

• Rebuilt Remastered is not responsible for the diagnosis, troubleshooting, ordering, or installation of a part or vehicle problem.
• Upon receiving a shipment, open the packaging immediately, inspect for shipping damage, and verify that the correct part was received.
• Liability arising from a defective part is limited to the value of the part only. Rebuilt Remastered is not responsible for labor costs, downtime, freight costs, or other associated costs.

Exchanges & replacement parts

Rebuilt Remastered will exchange a part only after the original part has been received in acceptable, unaltered condition.

• The customer is responsible for shipping the original part to Rebuilt Remastered at the customer’s expense.
• The returned part must be packaged with the same care as when originally shipped.
• The replacement part will be shipped at Rebuilt Remastered’s expense.
• Rebuilt Remastered reserves the right to replace a faulty or incorrect part. If a replacement is available but is no longer needed, store credit will be issued for the cost of the part.

Core return requirements

No core deposit is required when the original part is returned to Rebuilt Remastered within 30 days. Rebuilt Remastered will pay the core’s return-shipping expense.

• After installing the replacement part, call or email Rebuilt Remastered to arrange pickup of the original core.
• The core must be returned in the original shipping crate.
• Failure to return the core will void the warranty.

Cancellation policy

Orders canceled before shipment are subject to a 20% cancellation charge.

Payment methods

Rebuilt Remastered accepts Visa, Mastercard, American Express, Discover, and PayPal.